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Equipment Group provides customers with three levels of
Technical Assistance: Help Desk, Application Engineering and
Integration Engineerin
Help Desk
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- Manned telephone support help desk to handle phone
calls, faxes, and e-mails
- Technical assistance with standard product
information, selection, and pricing
- Troubleshooting and resolution of field equipment
problems
- Escalation of more comprehensive technical issues
to other technical support resources
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Application Engineering
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- Technical assistance with standard product and
system information, selection, and pricing
- Extensive application knowledge, expertise, and
experience to develop comprehensive equipment product
and system solutions
- High level troubleshooting for automated field
equipment systems
- Detailed scope and estimates for equipment
products and systems
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Integration Engineering
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- On-site plant assessments for identification of
equipment, product, and system requirements and
recommendations
- Detailed scope and estimates for equipment
products and systems detailed engineering design and
project management of equipment solutions
- Engineering resources available to interact with
on-site engineers or engineering companies in the
implementation of equipment systems
- High level troubleshooting for automated field
equipment systems
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